Service Network

MAPFRE ASSISTANCE has a vast network of contracted service providers across Canada. From an available network of 5,000 providers nationwide, we have carefully selected 3,500 highly qualified, insured and licensed providers capable of delivering a wide spectrum of services:

  • Light Duty (Auto, Trucks, Vans)

  • Medium Duty (RV, Trucks)

  • Heavy Duty (RV, Trucks)

  • Motorcycle Service

  • Super Duty Trucks

  • Specialty (Fleet Vehicles)

Dedicated and Experienced Service Provider Management Team

MAPFRE ASSISTANCE's service provider team is dedicated to managing our large network of providers across Canada. Our service provider team is responsible for recruitment, location inspections, evaluation of service capabilities, and service provider performance reviews and ratings.

Our company strives to provide you with an experienced and qualified network of service providers that can deliver professional services to our customers and clients. All contracted service providers would need to meet the following minimum requirements:

  • Fully licensed and insured

  • 24-hour operations

  • Live operator assistance

  • Uniformed service personnel

  • Qualified training of service personnel

  • Adherence to MAPFRE ASSISTANCE’s contracted rates for service

  • Set minimum call acceptance

  • Adherence to promised ETAs

  • Well maintained service equipment

Additional benefits provided by MAPFRE ASSISTANCE

  • Provision of services in both Canada and the U.S. through our sister company, Road America
  • Contracted & insured proprietary service provider network

  • Experienced operations team delivering expert roadside assistance services

  • Filing, membership and consulting services provided for clients with customized or unique program offerings or other motor club needs