Primary Towing 

Primary Towing (Accident Scene Tow) service is provided by a specially designated group from our network chosen to assist in recovering and transporting vehicles from the scene of the accident.  This specialized group is committed to prompt on scene response in order to maximize on scene recovery efforts. Our clients may utilize their First Notice of Loss (FNOL) department to submit the tow request via email or use our direct web service option (direct system integration). MAPFRE ASSISTANCE’s Primary Towing program is a seamless and streamlined approach that serves to minimize cycle time and overall expense of a collision claim.